Frequently Asked Questions | Cowboy Party Rentals | Midlothian, TX

Frequently Asked Questions

No. The jump should be clean when you get it. Cowboy Party Rentals cleans and disinfects after every rental. If the unit was out the day before we will clean the unit on site before you use it! This is for your safety and something that we take pride in!
You may cancel inflatables up to 7 days prior to your event. Deposits are non-refundable but they can be applied to a future order. You don't lose it, you just re-use it! Tents, tables, and chair rentals must be cancelled 14 days prior to your event. Since we do weddings and other large events, remember that you are reserving these items and thus taking them out of available inventory to rent that we could rent to other customers.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We also have an optional damage waiver that you may purchase to protect you from any accidental damage that may occur!
If you have any other questions, please feel free to call us any time at: 682-422-6850